Remote monitoring by your business through the homeowner’s app (Pentair Home). Remote monitoring by a professional is a functionality available to residential customers on select Pentair connected products. How do I remotely monitor a customer’s connected Pentair product? Click here to learn more about becoming a Pentair Partner. To access additional benefits of the app, such as remote monitoring, you need to be enrolled in a Pentair Partners program. The app is free for anyone to download and you can install Pentair connected products and see the installations on the app. I’m an independent dealer but not currently enrolled in a Pentair Partners program. To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. Your notification settings are likely set to text but not email. Why do I get text messages but no email messages? Check your junk or spam folder for the e-mail. Verify the e-mail that you have listed on the account. Why didn’t I receive an email after resetting my password? Please visit login, and follow the instructions. You can add employees to your Pentair Pro app account only through the Pentair Pro Web app on your desktop or laptop. What is the difference between an Admin and an Employee in the Pentair Pro app?Īn admin is the primary account holder (normally the business owner or office manager). Yes you can add (or remove) installers to your account via the Pentair Pro Web app. Tap the check box to agree to the Terms of Service.Ĭan my employees / installers access my Pentair Pro app account? Enter your email address and a strong password. On the Log In screen tap Sign Up to create a new account. I'm going to reserve the IP so it doesn't change in the future just in case but I'm pretty sure it didn't change (no reason it would with just addition of a switch).Īnd thanks - I have both a gas and heat pump heater and wasn't sure what would happen if I started pushing buttons - next time I'll try that.Hows do I create an account in the Pentair Pro app? It's still only connected at 10HDX but I guess that's what it does.
Not sure if something has to happen at Pentair side of things for it to work or what, but I woke up this morning and despite doing nothing else it was working fine. Last night I was getting 50% packet loss and noted it was connected at 10HDX.Īfter all that - for some reason overnight it came back online.
IP address seen by both router and by my unifi cloudkey. IP of Screenlogic is within that range (10.0.0.214). router is Firewalla Gold into unifi managed switch network. All I did was add a new managed switch and rewired most of my network (moved into rack in a network closet).
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